A valid direct billing card is only in the state of below picture can be used within
PAH network facilities.
常见问题解答 FAQ
问：如果我要变更邮箱联系方式或银行卡号怎么办？
Q : What should I do if I want to change my email or bank account?
答：请及时联系前程无忧服务人员，否则将无法及时联系到您。
A : Please inform your service specialist as soon as possible. Otherwise, you may miss some important
notification from Ping An.
问：是否有不承担的保障内容？
Q：Are there any exclusions in my plan?
答：是，本计划有除外责任，详情请参见本手册保障责任描述部分。
A : Yes. Please see the exclusions in this handbook.
问：我（中国人/外国人）有英/中文名字，我可以用我的英/中文名字在诊所就诊吗？相关费用可以理赔吗？
Q : I am Chinese/Foreigner, but I have a English/Chinese name. Can I use my English/Chinese name when I
register in clinic? Can I submit claim materials with my English/Chinese name?
答：从合法性来看，建议您用有效证件上的姓名进行就诊，理赔系统只承认有效证件上的姓名。
A : All insured are registered in Ping An with their official name on the valid identity card. We suggest you
register in clinic with your official name for claim.
问：我打算去家庭医生处就诊，但是医师通常只提供就诊费收据，我能理赔吗？
Q : I am going to visit my family doctor who is outside borders. Usually he only gives me a receipt after the
visit. Can I reimburse without medical record?
答：不能。病例是理赔鉴定保险责任的重要依据。建议您向医生索取含有具体主诉、诊断、治疗的病例，和一份具体
的费用明细清单。收据上须有医生的签章。
A : this plan only covers drugs with doctor’s prescription. Drugs buying by yourself without prescription will
not be reimbursed.
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平安健康保险股份有限公司 Ping An Health Insurance Co., Ltd.